Return & Refund Policy

Last Updated: October 23, 2026

At Norevaa, we want customers to shop with confidence. This policy explains our return eligibility, refund procedures, and responsibilities for return shipping.

1. 60-Day Return Window

We accept eligible return requests made within 60 calendar days after the date of delivery.

To initiate a return, contact us at:

service@mallvic.com

Please include your order number, the item you wish to return, and the reason for your request.

2. Return Eligibility

To qualify for a standard return, products should generally:

• Be returned in their original condition.

• Be unused, unless the item is defective or otherwise covered by applicable consumer protection laws.

• Include original accessories and packaging where reasonably available.

• Include proof of purchase or an order number.

Certain products may be ineligible for change-of-mind returns for hygiene, safety, or other lawful reasons. Any product-specific restrictions should be clearly disclosed before purchase.

These conditions do not limit rights provided by applicable law for defective, damaged, or misdescribed goods.

3. How to Request a Return

Step 1: Email service@mallvic.com with your order number and return request.

Step 2: Our customer support team will review the request and provide return instructions.

Step 3: Once authorized, package the item securely and ship it to the return address provided by our team.

Step 4: After the returned product is received, we will inspect it and communicate the refund decision.

Important: Do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

4. Return Shipping Costs

For returns due to a change of mind, personal preference, or an ordering mistake made by the customer, the customer is responsible for return shipping costs.

If a product arrives damaged, defective, or incorrect due to an error on our part, Norevaa will cover reasonable return shipping costs or provide another appropriate resolution.

We recommend using a trackable shipping method for returns.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the problem.

• Photos of the item and packaging, if available.

We will evaluate the issue and offer an appropriate remedy, which may include a replacement, refund, or another solution required by applicable law.

6. Refund Processing

Once a return is received and inspected, we will notify you of the approval or rejection of the refund.

For approved refunds, we generally initiate the refund within 3–5 business days after approval.

Refunds are normally issued to the original payment method.

The time required for funds to appear in your account depends on your bank or payment provider and may take additional business days.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible at service@mallvic.com.

We will attempt to cancel the order before dispatch.

Once an order has shipped, cancellation may no longer be possible. You may instead request a return after delivery, subject to this policy.

If we cancel an order before fulfillment, any payment collected for the canceled items will be refunded.

8. Exchanges

If you wish to exchange an item, contact our customer support team to discuss available options.

Exchange availability depends on the product and stock availability.

For defective or incorrect items, we will provide an appropriate resolution consistent with applicable law.

9. Missing Refunds

If your refund has been approved but has not appeared in your account, please first check with your payment provider.

If the issue remains unresolved, contact us with your order number.

10. Consumer Rights

Nothing in this policy limits or excludes consumer rights or remedies that cannot lawfully be waived.

11. Contact Information

Norevaa
Operated by CREEKMUR STONECREST LLC
1847 Gayle Dr, Lexington, KY 40505, United States

Email: service@mallvic.com
Phone: +1 (226) 493-1029
Website: https://nonorevava.com